How many times has it happened that you stay in a more
luxurious and known hotel, yet you miss being in the another hotel... with me...every time I’ve not stayed at the Ritz Carlton when I’m in Bangalore. Here’s
why.
This was my 3rd stay at the hotel and I approached
the reception desk in a drowsy and exhausted state coughing all along and that’s
when began my connect with the hotel or should I say a place that’s more like
home. I requested at check-in if a steam inhaler could be sent to my room. To my
delight, I didn’t just get that but some oil capsules which must be dripped in
the water to that helps in inhalation, throat lozenges and the manager
accompanying the housekeeping person asking if there’s anything else they could
do for me…. Truly touching. Now you may say, “oh it’s there duty and you are
paying for service” … really am I paying for someone to come to my room with
throat lozenges and other medication…. More importantly the concern and care
that was displayed… am I really paying for it? The three days I spent at the
hotel were nothing like staying in a hotel; it was like staying in hotel with
the comfort of family around you. At every meal, I had at the restaurant, the
staff went out of its way to prepare special dishes and hot beverages for me
that would soothe my throat. Mind you, I didn’t pay for any of it… despite
those preparations not being a part of the buffet. To top it all, the duty
manager goes out his way to arrange a complimentary airport drop to ensure I reach
the airport safe and sound just because he knew I wasn’t keeping well… this and
all of the above I what I find truly touching.
One might think that all the concern and care was because of
I was not well and would have been a one-off incident. So here it is; how many
times do you see in a hotel that:
·
Your favorite garlic pickle is always there on
your table in the restaurant as soon as you sit
·
An extra floor mat is laid out in the bathroom
coz the hotel knows you like it
·
Your favorite dessert, which even if is not a
part of the buffet is offered to you without any extra charge
·
The chef comes over to you and hands over a box
of your favorite garlic pickle for you to take it with you at the time of
check-out
·
The front office executive who always welcomes
me stays beyond his office hours to ensure I’m greeted well at the time of
check in and also escorts you to your cab at the time of check-out
Do you really think I pay for all of the above. The Ritz
Carlton, Bangalore is a beautifully done up hotel – very chique and
contemporary. However, it is not the infrastructure or the designs or the long corridors
or the elaborate spread in the restaurant, it is the Ladies and Gentlemen of
Ritz Carlton who touch your heart everytime you interact with them. They take
such good care of you and that they leave a lasting impression on you mind and
heart. They make you fall in love with them and the brand.
God bless them all and God bless Ritz Carlton… truly truly
love it.
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